Frequently Asked Questions

What types of products does POSH PICKS offer?

POSH PICKS specializes in a curated selection of innovative pet products designed to enhance the well-being and safety of pets. Our offerings include items such as Automatic Pet Water Fountains, which encourage hydration, and Calming Pheromone Dog Collars, which help alleviate anxiety in pets.

How do I ensure the well-being of my pet with your products?

Our products are designed with the health and comfort of pets in mind. For instance, the Automatic Pet Water Fountain promotes regular hydration, which is essential for a pet's overall health. Similarly, the Calming Pheromone Dog Collars utilize scientifically formulated pheromones to help reduce anxiety, creating a more harmonious living environment.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy.

How can I contact customer service for support?

You can reach our customer service team by emailing us at poshpicksstore@gmail.com. We are here to assist you with any inquiries or issues you may have regarding our products or your order.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.

Do you ship internationally?

Yes, we offer international shipping. However, please be aware that shipping times and costs may vary based on the destination. For specific inquiries regarding international orders, please contact our customer service team.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect it immediately and contact us at poshpicksstore@gmail.com as soon as possible. We will evaluate the issue and work to resolve it promptly.

Reach out to us

Still have questions? Reach out to our customer support and we will love to assist!

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